Customer Testimonials

I had a great experience with Eric Wright throughout the entire process. He was awesome and made me feel so confident in my move. I would rate his performance more than 5 stars if I could. Unfortunately, the rest of my experience was not great. National Van Lines moved my items into a storage unit in Columbus prior to moving out to California. The movers who completed that portion of the move did not wrap furniture appropriately, thus leaving my furniture dusty and some damaged. They moved every thing into the storage unit carelessly and stacked things that should not have been stacked- for example, my wardrobe boxes were completely crushed down by the time they came to California, my sofa was not wrapped and now it is stained, and my . They showed 0 care and consideration for my items. Then came the move out to California. Dan did not appear to be physically (and questionably mentally) capable of moving anything. He had 1 guy there to assist him who was fantastic. I would give his part ner Eric out here 5 stars. Dan did not create an accurate ledger of my items in Columbus. He simply wrote "poorly" for numerous boxes so that when the time came for me to note items that were missing, there was no way to track which boxes those were. He insisted that there was no way he delivered my items to someone else's home, and yet he had delivered two items that were not mine to me, insisting they were mine even though I told him I did not recognize them. He was wildly unprofessional- sat at my dining table without asking, smelled of smoke, was coughing excessively, and refused to leave until I signed off that he had delivered all of my items when in fact he hadn't. He brought in one of my tables broken, and claimed it was wobbly to begin with, when my mom (who met him in Columbus) said he never mentioned that to her. He claimed the knob on my expensive media stand was crooked to my mom (that it was like that before), but he told me a story that one of his movers in Columbus bump ed it with their hand when loading it onto the truck. I am grateful for Eric Wright and his professional nature. He was fantastic to work with, communicated clearly, and was able to get my items shipped out to California much earlier than expected. My experience with the physical movers was so poor that I would give them 0 stars if I could. I am wildly disappointed with both the move into the storage unit and the move out to California. I have filed a claim for my missing items, but I am not hol ding my breath that they will be found. Unfortunately, because the movers were so poor, I would highly recommend someone not use National Van Lines even though Eric Wright was amazing to work with.