Customer Testimonials

My sales rep, Dennis Leash was great to work with as he was very responsive. However, my delivery was delayed because of illness (driver got Covid which was not his fault) and they broke a mirror that matched a dresser. Even though I had full replacement on my items, my deductible is $500 and the mirror is valued at less than that so there is no recourse, and I am without a mirror.

We moved from Las Cruces, NM to San Antonio, TX. The initial encounter was excellent that included the review and estimate. On the day of moving, a small firebox that was NOT to be loaded got taken and loaded on the truck. It was not stickered or documented. I realized it was gone before they left the property. After extensive looking, they did find it and returned to me. The items were brought to San Antonio in a timely fashion. Upon drop off at the storage unit, it was observed that many plast ic totes were cracked and damaged. Many boxes were crushed and items inside the boxes were poking out. The assistants ( local hires) that unloaded the trailer in SA, took too many items at once. I observed the woman dropping boxes on numerous occasions. I shuttered to think how many items have been broken or damaged in this move. We have 2 bicycles. Both bicycles were “adjusted” for the move. The handle bars are in a different position so the bikes are not operable at this time. They were not “re-adjusted” upon unloading. The driver was professional, punctual and keep me informed of his arrival to the storage unit. He was in charge of the the restacking of our belongings in the storage unit. He was able to make it fit.

Great loading with the crew in Boulder Colorado (Klatt/Taylor Moving). Poor execution and communication on delivery date commitments. Ended up being delivered significantly after window. Variable communication with drive but once established was good. Good hard working unloading crew at storage location.

Overall the experience was good. The attention to detail and thoroughness by Anita and the team in Florida was great. Everything seemed to be packed with care. We were somewhat disappointed with the condition of certain items when they were delivered. One dinning room chair was broken, boxes were smooshed, other items were scratched and or dirty. The truck company was unwilling to park close to the storage unit. So, we had to use our own trucks to ferry everything to the storage unit.

Initial set up was great. Harry called and set an appointment to come and see what I had to move and we were off to a great start. The pack out crew showed up reasonably on time (thirty plus minutes late) but I was kept informed about the situation. It wasnt a huge deal but I had planned to leave town as early as possible so the delay was kind of annoying. They got things broken down and loaded once they did get started. My stuff actually arrived at the destination a couple of days earlier than I expected. Additionally, there was some confusion about the delivery date/time. I made arrangements with the driver and made work plans accordingly only to be told the evening before that delivery had been moved up a whole day and that the originally agreed upon date/time had been moved up to the worst possible time. Accommodating the new date/time cost me about $300 in addition to causing a hardship at both my work AND my sisters work. Items were in good shape on delivery but there were a few small items (shelf pins in the tv cabinet, other hardware that sort of thing) that never turned up. Taking the entire experience into account, I expected better service for the cost. I wasnt exactly disappointed but I definitely wasnt thrilled either.

Loading day the weather was extremely bad, but they work through that which was difficult, but there was not enough room on the tractor and trailer to fit all of my stuff so they ended up taking it back to the hub and re-packing some of the stuff, and when it was delivered to me, I lost two shelves to my armoire 21X52 3/4 thick I have somebody to make me new ones $350 One of my mechanical beds was missing one of the power reducers I found it on Amazon four $19.50 for paying $8300 I think I shoul d. Ive got all my stuff delivered to me.

All but one item was delivered in tact. Pickup window was not confirmed until an hour before the truck arrived. The office only sent one person to move the apartment, and I had to help with the couple heaviest items - can you imagine the liability if either he or we got hurt moving these out of the apartment because National did not have two people sent for pickup? Because of this, a two hour pickup took almost five. The delivery was delayed by a day after confirmation of the previous day due to faulty hardware (truck driver phone).