Customer Testimonials

We worked with National Van Lines' local affiliate A2B Moving, who overall did a good job estimating, scheduling, pre-packing, moving to temporary storage, storing, and then finally transporting all our things from their storage to our new home. Ours was a long-distance interstate move, and A2B's estimated costs for moving different things made it easier for us to cost-effectively decide which items to move and which to leave behind, give away or toss. We were especially impressed with the qua lity of their pre-packing our fragile items. Over the course of the entire job, none of our moved items were damaged - just a few minor nicks that we easily repaired or touched up. Samantha did a good job tracking the overall project and managing the billing. The team that moved our things into our new home was fast, friendly, hard-working and effective. Our only issues involved a couple times when their workers scraped floors and a ceiling as they moved things out - without telling us as th ey did it - which made repairing things a surprise and a bit stressful: Something their supervisors may have to watch more closely.

For the most part the move went very smoothly. The packing team an excellent job of protecting our belongings and trying to make sure everything arrived intact. Someplace along the way, we're missing a few items that just weren't in the boxes we expected to find them. The delivery team tried to place the boxes in areas of the house were it made sense to be unpacked, but a few boxes were placed in the garage where they should have been placed elsewhere. We're still looking for certain key items, but at this stage we're not expecting to find them and may file a claim fir them.

Price was fair...not the highest and not the lowest. We chose AQMS and National based on customer reviews. Schedule was accommodating and Sales was attentive. The loading of the truck was not ideal. Not all items fit on the truck. Items were stacked to the ceiling of the truck, which caused damage to several items.

There was some confusion as my move date approached. There was items that needed to added or removed but the inventory list was not updated accordingly. Had to call several times to get everything straightened out. However, movers were great. They came promptly, moved everything carefully, delivered promptly and left little to no mess.

The packers/loaders did an exceptional job. The unloaders also did an exceptional job. The 'in transit' process was very disappointing. The delivery spread was 6/15/24 - 6/19/24 and went beyond that by 12 days. It put us at a great inconvenience and not satisfied with the company's communication system AND delivery system.. My hope is that those systems can be improved for future customers sake.

My move with National Van Lines was as smooth as I could ask for. We moved several states away and with National Van Lines it went exactly as planned. They picked up our household goods on time, delivered them on time and didnt raise the price from the estimate given. All of the workers were friendly and polite. Would recommend to a friend.

Joe Kim was great, and the movers in both states were pleasant and hard-working. It took 15 days for me to get my stuff, which was quite inconvenient. I had no idea my things would go into storage, assuming it would be brought to me directly from one residence to the other, so I did not pack with that in mind. Several items were broken or damaged, and my mother's cedar chest from 1939 was obviously turned on its end/side causing the interior hinges to bend and no longer be able to support the in ner tray, and causing some damage to the surface. There were a few other things like that (leg broken off a side table...) which aren't fixable and not worth making a claim since they are family heirlooms and can't be replaced. But overall it was okay--again, the personnel were lovely. I'm just naturally disappointed about the things that were damaged and about the time it took to get my things. This move was far superior to the last one in every way (in 2020), so I'm grateful for that.

Everything showed up in good condition, which is the most important thing. The cost came in right about where the estimate said it would be. The reason I can't give 5 stars is the timing. We were given a 3-day window for delivery, but after the truck was loaded we found out the driver wasn't even leaving town until the day before the window started (and it was 1,000 miles away) so there was no way to make the first day of the window. It arrived 5 days after the end of the window. We were re imbursed for hotels and 50% of food costs which is good. However, if we had been even one day late on being able to receive the delivery we would have been charged over $5,000 plus additional charges per day. Had they moved the window from the start, we could have travelled differently; as it was we had to be here just in case they arrived in the window to avoid that huge cost. Basically, we assumed all the risk in the scheduling - $5,000 to us if we are off one day, ~$150 for them if they ar e. The driver knew when he would probably get there, but the contract didn't reflect that. My recommendation would be for them to communicate with drivers better to provide more realistic expected delivery dates.

This is the second time we've used National Van Lines, and the experience was excellent. The packing, loading, and unloading processes were on time and nothing got damaged. The movers were friendly and efficient. The only minor inconvenient that we had was a discrepancy with the unloading date. We requested a change in the delivery window several weeks in advance, but due to miscommunications between different offices, this request was not recorded, and I had to call and email multiple people un til I got the same answer from everybody. This would've been fine if it hadn't been the week before our scheduled move, which added unnecessary stress to the process. Regardless of this, I would book them again, I would just be more careful with confirming information with several people and not trusting just one operator.

Hi, Movers were good, but communication could have been much better. We received only 2/3s of our household goods, rest didn't fit on the truck, and we're not told that until the driver and assistant were about done unloading the truck. It then took a few phone calls and emails to get someone to address this issue in Florida. We are STILL awaiting the delivery of the remaining items from our move.

I worked with Tom Berna at Berna Moving and Storage Moving from Illinois to Michigan. He was very accommodating and fair on pricing. Tom and his crew were impeccable and the move went on without a hitch. I would highly recommend Tom and his company for anyone considering a local or long distance move. Thanks Tom! Dean K.

Very good value. Movers were professional and friendly. Staff stayed in touch and let us know what the status of the move was. Generally things arrived in good shape, though there was a bit of damage partly due to several reloadings and some evidently rough handling. I would definitely use NVL again, but would pack a little more carefully/securely next time.

Mark was great. He had a good attitude and extremely impressive work ethic. The reason I give 4 not 5 stars is that on the pick up /packing of the truck his worker did not show up so he moved it all himself. He did not complain and got the job done. But due to the nature of moving large items solely by yourself it took longer and less attention was paid (as is the case if you are by yourself - not Mark's fault). Still, everything arrived and on time. In the future I would be more encouraged to u se National if they properly staffed their teams because ultimately this situation was least fair to Mark himself.