Customer Testimonials

Due to a truck breakdown, my delivery was 16 days late. During that time communications could have been better. We finally got on a good communication pattern toward the end of the time. I also think that a better assessment of the truck breakdown issue could have been done and a replacement truck could have been rented sooner.

I was surprised that only two men showed up to load and deliver our furniture and belongings to our new home in Dunwoody Ga. They did work very hard to load the truck and delivered the belongings 2 days later in the afternoon. I was very surprised that the 2 men were able to handle some of the heavy and big pieces we had. My only complaint would be that we were told it was ok to leave contents in furniture drawers. I saw several pieces carried in various sideways or even upside down. So when I opened drawers the contents were a mess. Also some items were left at our house in Florida which fortunately I was able to get my realtor to retrieve and send to us in Ga. So even though the guys worked very hard - I would give the experience a B.

Scheduling the move was easy. There was miscommunication on the date of pick up and the date of drop off compared to my contract dates. I learned that I should have been receiving daily updates from the sales person, which I did not get. Mark was accommodating with the mix ups and I appreciate that. John was an incredible lead at pick up and drop off. His attention to detail was great. He was organized and friendly. Overall, this big move was a good experience. Thank you.

My sales rep, Dennis Leash was great to work with as he was very responsive. However, my delivery was delayed because of illness (driver got Covid which was not his fault) and they broke a mirror that matched a dresser. Even though I had full replacement on my items, my deductible is $500 and the mirror is valued at less than that so there is no recourse, and I am without a mirror.

We moved from Las Cruces, NM to San Antonio, TX. The initial encounter was excellent that included the review and estimate. On the day of moving, a small firebox that was NOT to be loaded got taken and loaded on the truck. It was not stickered or documented. I realized it was gone before they left the property. After extensive looking, they did find it and returned to me. The items were brought to San Antonio in a timely fashion. Upon drop off at the storage unit, it was observed that many plast ic totes were cracked and damaged. Many boxes were crushed and items inside the boxes were poking out. The assistants ( local hires) that unloaded the trailer in SA, took too many items at once. I observed the woman dropping boxes on numerous occasions. I shuttered to think how many items have been broken or damaged in this move. We have 2 bicycles. Both bicycles were “adjusted” for the move. The handle bars are in a different position so the bikes are not operable at this time. They were not “re-adjusted” upon unloading. The driver was professional, punctual and keep me informed of his arrival to the storage unit. He was in charge of the the restacking of our belongings in the storage unit. He was able to make it fit.

Great loading with the crew in Boulder Colorado (Klatt/Taylor Moving). Poor execution and communication on delivery date commitments. Ended up being delivered significantly after window. Variable communication with drive but once established was good. Good hard working unloading crew at storage location.

Overall the experience was good. The attention to detail and thoroughness by Anita and the team in Florida was great. Everything seemed to be packed with care. We were somewhat disappointed with the condition of certain items when they were delivered. One dinning room chair was broken, boxes were smooshed, other items were scratched and or dirty. The truck company was unwilling to park close to the storage unit. So, we had to use our own trucks to ferry everything to the storage unit.