Customer Testimonials
Joyce movers were okay. Did lose a few things (bed rail pins, table pins and) and didn't wrap things well when packing. (according to the team on the offload)
They kinds just threw things into our storage unit :/
Also our printer ink was not packed well. Overall things went okay. Good Communication and were kind enough working on such a hot day.
National Van Lines customer support staff were excellent. The delivery driver was excellent. All items were accounted for and undamaged. The cost estimate and final price for the move were excellent. However, the delivery window estimate & coordination could have been better - it was too wide and there seemed to be some initial lack of coordination with the pickup from the local mover. Thank you.
I'd love to give National Van Lines a 5 Start Review however I had one hiccup in my delivery of goods. The driver didn't do a full inventory at one of his stops and left half of my bed at another place. In his defense apparently the other address had the same exact bed as mine just in a king size bed (what are the chances?!). Why this is a 4 star review is because the moment he figured it out, he tracked back his memory and realized what had happened and then worked to fix it and make it right. That is more important to me than anything. Yesterday he delivered the rest of the bed and assembled it for us. Well done National Van Lines.
Carlos and Austin were great. Austin is an extremely hard worker. Shed, who was hired as an extra in FL was also a very hard worker. However, the two women who were helpers in IN did very little. Austin did most of the moving. He did the work of two guys.
The move itself went fairly well. Nothing was damaged except I am missing a glass top for a cabinet. I didnt realize it was missing until the next day.
Our team of packers and movers were very good, friendly, polite. We did feel like the truck team could have finished a little sooner, but were pleased that everything arrived in great shape, except a couple minor scratches and scuffs. We appreciate the flexibility in timing and great communication with Tiffany, efficiency and care with valuables of David and his assistant, and the communication and persistance to finish the job of Mark our driver and his crew were respectful and friendly, hard working.
Your guys were great. They carefully wrapped the China closet. Delivered it right when they said they would and helped my cousin set it up and put it in place. Everything showed up in good shape.
However, there was a box with the lamp shades and the lamp globes that got left behind in Seattle. It followed the next and arrived in SanFrancisco via UPS. The UPS people toss boxes around quite a bit. One of the lamp globes was broken. Not a problem - sort of my bad - I packed it - just didnt p ack it well enough for the UPS football team.
You guy were great - wont hesitate to recommend National Van Lines as movers.
I know everyone wants a 10 or 5 but Im happy with satisfied. I have used your services 3 times now and hope Ive settled in and will not be in need of moving services for a long time.
I was happy with the delivery time so that gets a 5.
Nothing was broken except for a minor piece on a cupboard which was easily fixed. I have not put everything in its place yet.
The movers did a very good job and were great. The local mgr, ReeseJones, was exceptional.
Nothing is perfect , and , there seems to be a box I cant locate.
This is because it has my COFFEE in it.
Been looking hard for it , as you can imagine .
Hope it shows up.
Nothing in the box is irreplaceable.
Will order more coffee and q- tips. Just a deal.
I would still recommend the local company - Reese and the guys.
My initial experience with the sales representative was great. We did a video walk through of my house and the estimate was very close to the final cost. The outsourced moving company communicated well about the move in general however the ETA of my home contents to my final destination wasnt communicated well. I had to follow up several times to get a date and time of delivery. South Bay movers were very nice at both load up and delivery however several of my boxes were damaged and its seemed e ither the journey or the movers were somewhat rough handling them.