Customer Testimonials

Packers were very good and diligent about wrapping up everything carefully. Transport was delayed and missed the window provided but all in all it was a good move. The weight was less than the estimate and the costs were reduced. Car shipment was quicker than expected and we were able to take delivery in Dallas vs the originally planned Austin. I have moved often and appreciate the professionalism of the national team

Overall, the experience was smooth and efficient. There was only one minor damage and a missing item valued at less than $100, for which I was reimbursed after filing a claim. There were no other issues. The movers were courteous, professional, and right on time. All the large furniture was padded, and walls were covered to prevent scratches. Their bid was competitive, and best of all, no prepayment was required, unlike most other companies. All I needed to pay was before or on the delivery da te. The only thing I wish the salesperson had told me about were the additional charges for changing the delivery date, as I had thought it included free 30 days of storage. They picked up my loads on 01/25/2024, and the original delivery date was set for on or after 2/15/2024, with a 7-day delivery window. Then on 2/1/2024, the seller requested an additional 2 days to move out. So, I asked to shift the delivery window to start on 02/17/2024 right away. I thought that was at least a 2-week no tice for the change. However, I was still charged $100 per day, totaling $200 in additional charges. I understand there might have been scheduling issues during the peak moving season, but since winter is a slow season, $100 per day seems excessive. It should have been disclosed in the contract, instead of my assumption that it would be covered in the free 30 days of storage. Had I known about it, I would have requested the seller to pay for the fee when I agreed to the change. Despite these issues, I am satisfied with my overall experience with National Van Line and will likely use the company again for my long-distance moves.

Positive: Driver and crew were great and everything that was loaded arrived on time and was delivered with no damage. Negative: Very poor communication between local office/sales and others. Notably, not everything that we wanted moved was loaded as the driver was not informed that we had requested packing services and there was just not time for us to pack everything ourselves at the last minute. The local office should have stepped up and provided materials and labor. The cost of pac king was removed from final bill BUT that does not fix the problem that some of our items are still in the origin city.

The movers were friendly, fast and showed up on time to leave and arrive. We had a few items broken (a corner of of our bed and off of a coffee table) , a fridge with small dents, and a couple small items missing ( bed remote and recliner motor to the loveseat) but overall we were satisfied given the very large amount of items from an 1850 square foot 2 story home and really full garage. The price seemed really high but I had references from our realtor so there was that. Jack the estimator was nice and our price matched our estimate so we didnt have to deal with the bait and switch we had heard about from other companies.

The entire National Van Lines team was amazing! Our move from Phoenix to Pennsylvania was stress free we packed and they loaded transported and unloaded our belongings our driver Allen was hilarious and so personable. We are an LGBTQ couple and were treated with dignity and respect the movers in Phoenix were awesome and Allen was awesome when he got to our new home. I did take off one star because the mover we had at our new home was not as careful as the movers in Phoenix while he still did an awesome jobs he stacked boxes on top of boxes that stated they should not have anything on top and he broke the headboard to our bed but all in all it was an amazing experience and a broken headboard is fixable and almost every box is unpacked and we have found that almost all of our items made the cross country move intact! We really enjoyed our experience and will return if we ever do another big move!

To begin with one of the drivers helpers DID NOT show up. Luckily I had three people helping me as it was a lot to oversee. When all was completed I went through the paperwork with the driver and there were three (3) items NOT checked off. He claimed that everything was delivered and the person checking off on my paperwork mustve missed them. I am NOT done unpacking yet so cant confirm if something is missing. They were both very friendly and courteous. Additionally there were a lot of the boxes CRUSHED so far Ive found a few things broken. Again I dont know if they were picked up like that or packed on the truck and got damaged. Thank you Barbara Headley

Ryan was great when he came out for the estimate. I found the interstate contact Samantha to be cold and matter of fact. I was not told a packer would be coming out ahead of the moving van, and I was very rudely told by the packer and Samantha that this was not true. The driver even told me that the packer was supposed to call the day before to confirm he was coming. I found Jose, the driver, to be very professional. I had one upper corner of a bedroom dresser damaged in the move.

I had a great moving experience with Allen/Allan. He was very quick and efficient. However, I did not appreciate my agent/moving company not being proactive in getting parking permits for my move. With a bit of research, they could have acquired it and added it to my bill instead of threatening to charge me $4,000 extra dollars to put my items in storage since they did not get the permits. It should not be on the customer to get the permits.