Customer Testimonials
The packers, movers, driver, and the folks who unpacked and re-assembled were all great. It was a great experience working with them and I couldn't be happier with the care they took to make our move a great experience. However the billing and invoicing side of the move has been nothing short of ambiguous. I was never presented with the actual total weight of the items on load or unload. I am expected to just trust their number which is suspiciously were close to the estimate. There are also co sts that show up which are explained very differently from how they were explained during the quote. I wish there was more upfront transparency on the line items in the final invoice.
The men whom we met all did a great job packing and protecting our furniture and boxed possessions. Unloading at our new home appeared to go well too. Afterward, we discovered significant damage which should have been easily avoided. 1) one of our two leather desk chairs had a metal and wood trimmed leg bent nearly 90. We could not bend it back. The wood was broken too. 2) our white living room sofa must have been placed on its side and dragged. The corners are dirty and one foot is badly scraped. 3) our sofa bed was also set on its side. The faux suede fabric was badly soiled and torn. 4) one of two end tables was smashed! and 5) there are dings and marks on many wood pieces.
We are glad that you have a claims person coming to see the damage on June 3.
The Local NY/CT based Coordinator was great in calling to schedule the delivery, coordinate building access, etc. The day of the move, the movers did contact us to advise their arrival, and observed the rules of the building access/common areas. They were polite, and responsive to requests when directed to take care of items being carried in, or when asked to put in a particular location. Two furniture pieces did suffer minor damage at some point between departing storage in Chicago and b eing delivered (i noticed after they left).
One opportunity for improvement would be as it related to moving large items into rooms where access is limited. There were a few times I needed to slow them down as they were taking furniture large pieces upstairs, and nearly hit the hallway walls, and overhead chandeliers. Also as moving sofa pieces (around a corner through a door, where the walls have delicate hand-carved plaster framing around a decorative built in mirror) a couple of tim es they nearly hit/damaged plaster detailing on walls. I was watching and discussing with them as they went, and they did slow down/stop when asked. The crew supervisor was helpful in that manner when i shared concerns, and he provided good oversight at that point. , Once I brought up my concerns, they were very accommodating. Also, as our renovation contractor was on site, and stepped in to suggest removing doors/hardware to increase access to the room, and the walls were not damaged.
Overall, a very good job, friendly crew that seemed motivated to please, but also opportunity to be a little more careful and assess surroundings to avoid potential damage. Would use your company again.
Packers were very good and diligent about wrapping up everything carefully. Transport was delayed and missed the window provided but all in all it was a good move. The weight was less than the estimate and the costs were reduced. Car shipment was quicker than expected and we were able to take delivery in Dallas vs the originally planned Austin. I have moved often and appreciate the professionalism of the national team