Customer Testimonials
The experience on the pickup in Mesa was very good and efficient. The truck and Crew showed up on time and had truck loaded quickly. The Crew used on delivery could be improved. They showed up late and arrived with no hand trucks. They also took a break after an hour and a half after arrival. We had to provide a hand truck and dolley. The driver gave impression that he was not responsible for obtaining crew on delivery when we expressed concern.
Marcus was very professional and stayed in touch with us throughout the packing process. My only suggestion would be to label each box with the room contents. This was done with some boxes. I realize our packing might have been challenging because we were not moving all our goods because we downsized from a home to an apartment. We were not on the receiving end of getting our household. Our daughter was there and Marcus worked well with her in delivering and unloading our goods. Everything seems to have survived the trip well except one side table that had some broken spindles but can be repaired.
Overall Jersey Shore Moving did an excellent job in moving our furniture and belongings from New Jersey to Florida. The drivers and moving personnel were all very professional and the loading and unloading process was very efficient My only reason for not giving five stars is one of the boxes containing a very expensive radio controlled model ship that took hundreds of hours to build sustained significant damage. This box was personally packed by the driver who picked up our load in New Jersey and was labelled "Top Load Only", "Fragile", "Do Not Stack". It was one of the first boxes delivered to our Florida location and arrived upside down and crushed inward. Moving personnel need to be more vigilant in looking for special instructions on boxes and not so quick just to move them in any manner they feel is appropriate. Our cane and rope couch also sustained minor damage to some of the cane on the rear side which can be repaired.
Both pick up and delivery were handled as scheduled and the price quoted was very fair and accurate for the move involved.
Chris and crew were able to pack and load all my household contents in one day when we had reserved two to do all that. However on the flip side, he couldn't find a crew to unload for five days after the arrival window closed. There was no notification of that until I had taken the day off from work, driven 35 miles to the storage facility from where I'm renting, and was waiting for them in the storage parking lot. Communication between him and the van lines would have been helpful, because they didn't know any more than I did.
The two brothers that handles our move were outstanding. They did a great job packing and unpacking our home items. They worked under intense weather issues and didnt complain. The trailer that they were provided was less than stellar. I was surprised that it made the trip across the country.
This was a positive move for us and the crew involved made it less stressful. We will recommend National to others if asked.
I chose National Van Lines because I was moving a considerable distance across country from a home in Idaho I have lived in 29 years to Texas and I wanted a reputable firm. Joe Kim was my representative for the moving estimate and details leading up to the actual move. He was responsive to all my inquiries in a very timely manner.
When moving day came, I was a little surprised at the size of the truck...I thought it would be bigger and was wondering how all my belongings would actually fit in. John, the mover/driver, assured me they would fit and they did. He kept in contact with me throughout the transport of my goods. He and the moving crew at the Richardson, TX destination made sure all items were placed where I wanted them. I am not finished unpacking, but I am happy to report that so far there are no damaged items!
Though the weight of my move was over the estimate, National Van Lines honored their binding estimate.
The only reason I am giving 4 stars instead of 5 is be cause of the size of the moving truck. I had understood it would be bigger and actually had the trees trimmed along my driveway to accommodate a bigger truck.
The movers in Auburn were efficient, kind, and professional. They wrapped my furniture, stickered my belongings and packed my artwork. The driver did not contact me until Feb 10th with an estimate arrival date of Tuesday 2/14. I went to my apartment to wait for his arrival. I finally called the company for an update. He wasn't coming until Wed. Due to inclement weather coming across the US he finally arrived on Thursday. He and his coworker unloaded as quickly as possible. I noticed my painting was not readily noticeable so I moved boxes after the driver left to find it. No luck. I filed a claim immediately hoping the oil painting would be at one of the other two homes packed on the truck. When the driver finished I tried to pay and he thought I had already paid. A2B Movers should have told someone that I was charging it. After some phone calls and assistance from National office I signed the papers and made my payment.
Communication between A2B Movers, the driver, and me could have been better. Payment was not made clear to me. The driver could have contacted me with more accurate travel time. The National staff that helped me were informative, patient, and friendly. Pat took my claim even though I was not prepared with some information she needed. I spoke to a gentleman later about the progress of my claim. He was reassuring. I am missing a box so I will fill out the claim form and submit it. I'm confident at this point that National will do their best to search for my i tems.
They were prompt, & well prepared for moving all my goods including fine furniture, a heavy toolbox, & a large safe. The move of the entire house only resulted in damage to a chair & table.
The trucks were loaded to accommodate the entire household goods & the heavy items went on a hydraulic tailgate vehicle which shows good planning.
Overall Jersey Shore Moving did an excellent job in moving our furniture and belongings from New Jersey to Florida. The drivers and moving personnel were all very professional and the loading and unloading process was very efficient My only reason for not giving five stars is one of the boxes containing a very expensive radio controlled model ship that took hundreds of hours to build sustained significant damage. This box was personally packed by the driver who picked up our load in New Jersey and was labelled "Top Load Only", "Fragile", "Do Not Stack". It was one of the first boxes delivered to our Florida location and arrived upside down and crushed inward. Moving personnel need to be more vigilant in looking for special instructions on boxes and not so quick just to move them in any manner they feel is appropriate. Our cane and rope couch also sustained minor damage to some of the cane on the rear side which can be repaired.
Both pick up and delivery were handled as scheduled and the price quoted was very fair and accurate for the move involved.
Overall the move with National was smooth and as expected. The individual movers did a great
Job for only two laborers worked hard and certainly performed as expected. So far only found a few items damaged but can probably be fixed. Would use this company again and recommend them. Some mix up at the start with times and appointment times resulting in one day delay. Overall satisfied
