Customer Testimonials

The move was to be made with a sub contractor,not a national van line truck.The pick up day and deliver date were adhere to.I was told that it was going to be pick up I a 53feet truck not 2 26 feet trucks.So the product that gets pick up gets handled twice and damage occurs This has occurred to my wife and my stuff.The staff on the pick up end was good and personal.The delivery service people were good also.Over service was good.Would I recommend national yes I would

I was very happy with the individuals who performed the loading in Alabama and also the unloading. Disappointed in that sufficient help was not available to assist for a couple of hours in Surgoinsville, Tennessee. I would recommend this moving company to anyone but would suggest that they ensure the individuals who were supposed to assist with the unloading and did not show up are not ever used again. I really liked both of the people who loaded and felt that they went out of their way to ensur e that it was loaded properly. I was extremely happy with the individual who drove the truck and was in charge of the unloading and felt he did a very good job.

Did not know what to expect after hearing the horrible stories about moving companies. I researched and decided to use this NVL. My furniture arrived with a few scratches. The gentleman that packed and unpacked were very professional and courteous. They worked extremely hard at their jobs. Office staff and agent were unreachable at times and calls were not returned. All that said not a horrible experience.

Move was uneventful, which is what is most desired. Driver was great and would highly recommend him to others. Driver showed up on time and completed loading fairly quickly. Driver arrived at destination on first day of the committed schedule window. No damage to anything found so far. Also no damage at home we moved from and at the new home we moved into. All in all, a great experience.

After a bit of back and forth, dispatch was able to adhere to our dates for both loading and unloading. The reason for knocking off one star is they driver was several hours later than he said he'd be. I understand is was a mechanical problem with his truck one day, not sure why the same thing happened again. Even so, the men who loaded and unloaded worked very hard on two very hot days, so shout out to them all!

The shipping agent, Harry Goldman/Premier Van and Storage, was excellent, patient and very professional as well as the individuals that picked up and delivered the shipment. However, I consider National Van Lines to be a premium service and that the move did not reflect the high level of service I expected. The shipment had to be stored for 8 days and delivery delayed because NVL could not dispatch a driver for over a week. I understand that the pickup was the Friday (Jun 2nd) after Memorial Day but the interstate driver didn't pickup the shipment to Saturday June 9th. I appreciate the difficulties in getting drivers back from a holiday but in the end it's NVL responsibility to manage their book of shipments.

The packing from the old house went well. When we arrived at the new house heavy things were stacked on fragile boxes. We had some damage to a antique radio a expensive cabinet and a very expensive lamp. The second loads went better because I was there to supervise. I recommend putting on the insurance for you belongings and not by the pound Over all the move went farewell.

Lori was fantastic with communication, getting drop off a few days earlier than time frame, due to my schedule. Movers on both ends were professional, careful with HHG, fast. I did not like: Not knowing drop off until several days after pick up. Driving from TN to TX, I didnt know whether I had to dead head there ( (which I did) or whether I had time to visit friends along the way.

My experience with my move was mostly great. This is because my moving organizer from Las Cruces gets five stars and has been my main contact person. He knows all aspects of the moving business and has excellent communication skills. He is the reason that I gave a decent rating to the overall move. My move involved four steps: packing, picking up with a small truck, cross country van transportation, and small truck delivery to my new place of residence. The packing process was very conscien tious. I have not unpacked all of my boxes yet so I can't speak yet to every detail, but so far, everything I have unpacked has been in great condition. Pickup was efficient and professional. I was also kept well-informed of the cross country process. What I can say at this point in time is that it was only the very last stage of the move that created dissatisfaction. This was because there was no National Van Lines representative overseeing the final delivery. An 18 wheeler could not phys ically come to the final delivery point. There were three workers for the small truck delivery but they made the final step extremely stressful. The timing of their arrival was earlier than I was told. They were not methodical in their delivery. They were not careful, e.g. bumping into things, scratching some items, not checking off the inventory numbers, putting boxes in the wrong rooms, and stacking things haphazardly, etc. One of them actually told some neighbors to come in and help - wh ich did not help because it created more chaos and they were not trained or equipped to help. The local movers seemed to have one person who was more in charge than the other two but he worked alone and complained that he had to use his own tools and wasn't provided what he needed from National. He was also resistant to putting three items furniture back together that had been disassembled for the move (two beds and a dining room table). One item was scratched and a washer left on the carpet in the reassembly process. He also tried to get me to sign a complete waiver of all liability when I had already paid for insurance at full replacement value. I was and am still not confident that all items were delivered because of the way they were unloaded. I moved for health reasons and am a 72 single female so I was very dependent on my movers. I felt the final stage was disrespectful to me and to my things, not to mention unprofessional. But the first three stages involved great cust omer service and communication, and that is why the rating is as high as it is.

Our first experience with any movers whatsoever. While there were some problems, overall was a good experience. Our primary driver Saul was professional, courteous, and was in constant communication with us throughout the move, making sure we were properly taken care of. He was clearly knowledgeable with regards to packing things safely and effectively, as well as happy to explain what he was doing when asked. However, a few problems occurred during the move: 1) On the initial pick up day, o ur pick up time was shifted twice due to additional movers changing schedules on us. This was honestly perfectly understandable. 2) Our shipment was delayed due to another customer. We were informed this was not due to anything within the power of our driver, in fact, he had to modify their schedule to keep us relatively on schedule, which we greatly appreciated. 3) Upon arrival for drop off, Saul was unable to get any help whatsoever due to the previously mentioned rescheduling. This meant he was alone in unloading the whole vehicle. Again, not his direct fault, and I just felt bad that he was doing so much himself, and I ended up helping unload a few things myself. 4) Some of our boxes ended up damaged. Multiple had holes in them from the move, but luckily only 1 box had any damaged goods inside it, seemingly from having heavier things put on top of it. Unfortunately, what was destroyed was a limited edition item, and as such cannot be replaced. Ultimately, only a single thing was significantly damaged, with a few other cases damaged as well, but all of our expensive items and larger furniture made it unscathed. All of that to say that the move went about as smooth as expected, and due to the hiccups does not go above and beyond our expectations, but instead right about meets them, which is why it is not 5 stars.

Generally the movers did an excellent job. One issue was that the driver tried to fix an issue with the bed when he was putting it back together but wound up drilling a hole through the wooden railing. Would not have been an issue but he didn't tell me what he did. So i couldn't give them five stars.