Customer Testimonials
National moved our 10,000-pound home across the country in a week. The same team packed us at one location and unpacked us at the new place, which was amazing. Matthew, the lead driver, took care with our more fragile items and was flexible when we couldn't quite get enough things boxed. Michael, the move coordinator, was easy to reach via text and email, and his estimate was solid all the way through. Nothing was broken either, which was impressive. Will hire again!
Customer service was great. Crystal was prompt and attentive to provide the estimate, update it once I was finished packing, and answer any questions along the way. Marco was very friendly and prompt. He came at the prescribed time to load and unload the truck. In fact, he was able to deliver my household goods earlier than expected. The only request for improvement is to make sure that the hired help to load and unload the truck handles the boxes as written or prescribed. This is critical for owners who pack their own items and don't necessarily pay extra fees for all the insurance. We want to make sure that our items arrive undamaged. I packed everything quite well but it still requires that boxes that are supposed to be handled with extra care because of fragile items or should be kept upright in the direction noted on the box are handled that way. I noticed that the hired help didn't even read or pay attention to what was written on the boxes. All of them were Spanish spe aking and may have limited knowledge of English or perhaps they just don't pay attention to those details. They did do a good job of handling and protecting the large furniture in packing and unpacking.
I was very pleased with the service from NVL in moving me to a different state. I had a virtual appointment with sales representative Harry Goldman . He viewed all the items that I needed to move and gave me a good advice about the moving process, detailed quote of how much the move will cost and we set up the pick up and the delivery dates . Everything went smoothly . The driver called me day before and confirmed the pickup time . The crew showed up on time and in a timely manner everything wa s loaded in the truck . The crew provided Great customer service ! The items were delivered exactly on the day was scheduled. And again the crew was fantastic ! They placed the furniture exactly where I wanted . I was very impressed with the customer service ,efficiency and the timeliness the National Van Lines provided. Thank you !
I moved from Florida to New England and although moving is stressful everyone at National from the first meeting with Jeff, talking with the ladies at the office and the men that handled the loading of the truck and unloading were amazing! Communication was excellent, pricing was fair and all services were handled professionally and with ease. Would I recommend them, absolutely! And thank you for making my move a better experience.
Van Line is an excellent company. From the initial meeting to the day our boxes were delivered, the entire process was seamless, with outstanding communication every step of the way. Our booking agent, Sam, was incredibly professional and truly exceptional in handling our needs. As this was our first experience shipping our valuables out of state, we were naturally a bit anxious, but the team exceeded our expectations. The delivery driver was not only efficient but also kind and highly professio nal, making the experience even more pleasant.
Dennis did a great job of explaining the process to us and guiding me through the forms that had to be signed. We have never needed a moving company in the past 54 years and this was a lifesaver. Jamie showed up with the moving van and two helpers and had it loaded in no time. Same with unloading, he was very professional and a great representative of the company. My wife and I were extremely happy with National Van Lines and everyone we dealt with. I would definitely recommend them to anyone I know who is smart enough to move from NY to SC. AMEM.
From Josh, the owner, to Miguel, our driver, this was an absolutely carefree experience. They assessed our belongings, brought an empty, perfectly sized truck to fit everything and loaded everything with extreme care. Communication between us and Miguel was timely and he arrived on the date we were given. A crew met us at our new location and again, the truck was unloaded with respect and care for our belongings and new home. Not one piece was damaged. I can not say enough good things about this company. A very reputable, honest and caring moving company!
We had a great experience. The crews at both ends were right on time, hard-working, and team-oriented. They did everything they said they were going to and more. It was easy for us to work alongside them, and they moved our entire household across states in a timely way without ANY damage whatsoever. They were absolute pros.
