Customer Testimonials

Our items were held in storage at Jersey Shore Movers in Jackson, NJ from 9-2021 through 4-2023. National driver was in communication with us and arrived at set time along with the two men he hired locally. Appreciated that. Guys were very careful with our things. Unfortunately, we are missing two boxes, one of which had several of my husbands good tools. Not sure where/when they went missing, but it certainly puts a black mark on both Jersey shore and National. In addition, the wrap around my couch had ripped and there were several dirt marks as well as a slight tear at seam. I filled out the claim and was issued a check, but I would have preferred someone to come out here and clean, and sew the seam. Now I either have to figure it out myself or look for someone to hire. Another hassle that I don't need when I'm trying to move in and get organized. Thank you Elaine Boaman

The two brothers that handles our move were outstanding. They did a great job packing and unpacking our home items. They worked under intense weather issues and didnt complain. The trailer that they were provided was less than stellar. I was surprised that it made the trip across the country. This was a positive move for us and the crew involved made it less stressful. We will recommend National to others if asked.

I chose National Van Lines because I was moving a considerable distance across country from a home in Idaho I have lived in 29 years to Texas and I wanted a reputable firm. Joe Kim was my representative for the moving estimate and details leading up to the actual move. He was responsive to all my inquiries in a very timely manner. When moving day came, I was a little surprised at the size of the truck...I thought it would be bigger and was wondering how all my belongings would actually fit in. John, the mover/driver, assured me they would fit and they did. He kept in contact with me throughout the transport of my goods. He and the moving crew at the Richardson, TX destination made sure all items were placed where I wanted them. I am not finished unpacking, but I am happy to report that so far there are no damaged items! Though the weight of my move was over the estimate, National Van Lines honored their binding estimate. The only reason I am giving 4 stars instead of 5 is be cause of the size of the moving truck. I had understood it would be bigger and actually had the trees trimmed along my driveway to accommodate a bigger truck.

The movers in Auburn were efficient, kind, and professional. They wrapped my furniture, stickered my belongings and packed my artwork. The driver did not contact me until Feb 10th with an estimate arrival date of Tuesday 2/14. I went to my apartment to wait for his arrival. I finally called the company for an update. He wasn't coming until Wed. Due to inclement weather coming across the US he finally arrived on Thursday. He and his coworker unloaded as quickly as possible. I noticed my painting was not readily noticeable so I moved boxes after the driver left to find it. No luck. I filed a claim immediately hoping the oil painting would be at one of the other two homes packed on the truck. When the driver finished I tried to pay and he thought I had already paid. A2B Movers should have told someone that I was charging it. After some phone calls and assistance from National office I signed the papers and made my payment. Communication between A2B Movers, the driver, and me could have been better. Payment was not made clear to me. The driver could have contacted me with more accurate travel time. The National staff that helped me were informative, patient, and friendly. Pat took my claim even though I was not prepared with some information she needed. I spoke to a gentleman later about the progress of my claim. He was reassuring. I am missing a box so I will fill out the claim form and submit it. I'm confident at this point that National will do their best to search for my i tems.

This is our 3rd move using Yarnall, and for the most part each move has been good with an exception this last move from Florida to Tn. The other moves have been local and everything went very well with them. This move was a bit different due to the fact that some of our belongings didnt make it with our delivery for some reason. I should have done the inventory check list as they brought the boxes in but after the long trip driving in our own vehicle and much work to do in the new home I was tired and with the door open on a cold day, I just wanted it to be over with. I advise everyone to check the inventory closely. I did pay a lot for this move as well since I had artwork that needed crates and one piece was damaged a little. But when I made the report of the damage to my contact person along with notice of misplaced items, I got the same answer from 3 different people to contact someone else. I had insurance on my items but have not heard back from my point person who sold m e the move. I left messages and texts. I cannot attest to what exactly was in the box or boxes that didnt arrive but I do know that items I cannot locate or find had to be among them and Im wondering what else may be in those boxes . I do have to say the packers have always done an amazing job. Ive been so busy setting up my house and trying to get established that I dont have time to call daily or try to locate the items any longer so I feel the loss is just that, A LOSS!

They were prompt, & well prepared for moving all my goods including fine furniture, a heavy toolbox, & a large safe. The move of the entire house only resulted in damage to a chair & table. The trucks were loaded to accommodate the entire household goods & the heavy items went on a hydraulic tailgate vehicle which shows good planning.

The experience on the pickup in Mesa was very good and efficient. The truck and Crew showed up on time and had truck loaded quickly. The Crew used on delivery could be improved. They showed up late and arrived with no hand trucks. They also took a break after an hour and a half after arrival. We had to provide a hand truck and dolley. The driver gave impression that he was not responsible for obtaining crew on delivery when we expressed concern.