Customer Testimonials
The teams on both pick-up & delivery were extremely professional: Mike & Elijandro, and and their workers, did a great job: they were on time, efficient, careful, polite, cooperative, neat & fast! What more could one ask for? The delivery followed quickly upon pick-up, and in a holiday week (Friday to Monday).
The support from the office was, if anything, even more impressive!
Kelly was amazing! With such exceptional customer service & support, I really felt very confident by the time p ick-up occurred.
I am very pleased with my moving experience. I will definitely use National again, and recommend your services to my family & friends. Thank you!
My experience with National Van Lines was exceptional. Osmon and his assistant were hard working, communicative, and very kind. They ensured everything arrived safely with no damages! And in an earlier timeframe. I would definitely recommend them for long distance moves. Anita with Yarnell was wonderful setting everything up.
Our furniture and boxes were picked up when promised. The price was agreed upon beforehand and we were not charged any extra upon delivery. The driver kept in contact with us and showed up on time. They had to move our stuff to a smaller truck because of the steepness of our driveway and this was all included. Three men unloaded our stuff very carefully, using floor protectors to avoid damaging our tile floors. We have used them for several family members and are extremely happy with them. We hi ghly recommend using them.
Dennis took care of us on short notice, was very professional, and arranged for everything when our local mover pulled out last minute. Although he knew he was our second choice when we originally got bids for moving, he said nothing negative about the mover who ultimately couldn't meet our needs and deadline. The crews Dennis lined up were all professional, personal and efficient in moving a whole house full of belongings. Although we had to wait several days for our belongings to arrive, we were made aware of it ahead of time and repacked accordingly. We were kept informed. Nothing was missing when the truck was unloaded even though it had been unloaded for storage and reloaded. Thank you so much.
Having never dealt with a moving company before, and having hear countless horror stories over the years from friends about their experiences with professional movers, I was initially reluctant to seriously consider engaging with professional movers. Finally facing reality I went on line to find a national firm that would undertake an out of state move from Florida to North Carolina. To my surprise I received a response from On Time Movers and Storage, located in St. Augustine, Florida -- some 1 20 miles from my location. I was contacted by phone by the agent for On Time who explained they were agents for National Van Lines and were, indeed a national company. After receiving substantial advice from this contact about what NOT to do to avoid potential scams and difficulties with movers On Time told me their agent would arrive at my home the next day to assess my needs and estimate the cost for my move. This was the beginning of the good stuff. The walk through and estimate were without incident and within 24 hours I received a bonded proposal for the move -- scheduled for some six weeks away. During this six week period I received tentative dates for furniture pickup and final delivery to my new home, communications to determine if I had questions, issues or reservations about the move, and updates on our proposed moving schedule. Finally furniture pickup day arrived and a team of movers arrived. Furniture was carefully wrapped in blankets and shrink wrap for protection and l oaded on the truck. Workers were professional, friendly, polite and VERY competent and I began to feel my anxieties slipping away. In what seemed like no time the job was completed and the moving van departed. I was given a window of delivery about for days away -- to give me time to make the drive to NC to receive delivery. Within three days I received notice that the furniture would arrive the next day and the rest is history. Delivery day came and the movers repeated their earlier performanc e, unloading, re-assembling and placing furniture where I directed. I could not have had an easier and more painless experience. I was COMPLETELY satisfied with this whole experience and have since recommended On Tim and National to several friends planning out of state moves of their own.
Ryan was great from initial walkthrough. Our drivers were prompt, and even able to get our items to the new house sooner than expected. Very professional, very good communication, and super pleased with the experience overall. I would definitely recommend National! This is our third across country move and it went the smoothest it has ever gone.
Hi National Van Lines! We'd like to thank you for a wonderful and seamless moving experience. This was our first time hiring a mover instead of moving ourselves, and your team was amazing and took care of our belongings as if they were their own. Their communication was incredible and their service was impeccable. We can't thank you enough and will recommend your company to everyone we can. Please recognize Alex, Billy, and Sport (our moving team) for their incredible job. All the best...J ohn and Krista Oldach
Had a great experience,
Jeff Chapman was great to work with.He always answered the phone when I had a question or a concern. David Shay was the same. Always got back to me with all my concerns. The men that packed r furniture in Sarasota were very polite & did a great job packing all r fragile Ty
Goods. The men that unpacked r goods in Louisville also did a wonderful job, and it was 100! U get 5 stars from us . Thank u