Customer Testimonials
Approaching 80, we found we needed to move out of our home of 36 years, and move across country where we'd be closer to family. A difficult decision. A big move, one we'd never done before this. We called and talked with multiple moving companies, always in some other part of the country. We got guestimates of what it might cost to move, all very high figures. The guestimates resulted from us walking through our buildings, stating with words what we'd like to include in the move. Feeling u ncomfortable with the process of dealing with a sales person on the other end of the phone, wondering how much of this might be a sham, began to wear on us. We decided to give the "local" company a call. We left a message and got a call back right away, and after answering our multiple questions, agreed to set up an appointment with their sales rep, Greg. In short order, Greg DeLano arrived, credentials in hand and sat with us, giving explanation to this and that, and answering all our questi ons in detail. After a couple of hours, we were comfortable enough with Greg, that we did a walk through our house, garage, two big out buildings, barn and greenhouse. With some difficulty, we chose what was to go, what was to stay. Greg was patient the whole while. With electronic device in hand, Greg plugged in all the details of approximate weights and measurements, reminding us periodically that the more we chose to take the more costly the job would be. At the end of that exercise, whi le we had a guestimate of cost, we understood that Greg would need to go back to the office and plug into the companies system all that he had and that would yield a more definitive estimate of costs. Greg returned in a day or two and gave us the bottom line of costs. We decided to go with National Van Lines.
Greg stayed in touch with us regularly. He responded to our many text messages, the same with phone calls. He brought us boxes, packing paper and tape at our request and coordinated it with a work trip that would bring him to our neighborhood. As it got closer to the time for the move, Greg checked more frequently with us as he understood that we were struggling with getting the packing done on our own. We talked about what it would cost to get packing help from the company, ultimately deciding that was what we needed to do. Greg then set up packing dates. It looked like we'd need yet more help and Greg, with our permission, sent in crews of packers for a few hours at a time. Greg assured us that the packers were trustworthy and safe to be in our home. The packers worked for the company and were not hired off the street. Greg was right as each of the packers were kind, caring, polite. They worked solo and in teams. No inappropriate language, no smoking. They were easy to have around, and be around.
The pack-out was over two days. The driver, Ed presented as professional, very organized and low key. Periodically Ed stepped in to counsel the worker
Everything came together as promised! That's important now days. Our driver Sean was the best!! He and his crew handled everything in a most efficient and professional manner. Shout out to those guys! All time and financial commitments from Spencer (estimator) and Linda (move coordinator) were honored even though we had more than expected in weight. All was great, start to finish. I would use them again and highly recommend them to anyone looking for and honorable and efficient moving company.
Larry & Johnna Kalteich
GREAT move!!! Everything went so smooth and correct expectations were set on the front end! LOVED the driver and his helper! They were efficient and QUICK! Everything was delivered in the same condition as it went on the truck! I paid a little more, but it was WORTH IT!! I have heard HORROR stories from moves... NOT MEEEEEE!!!! Great job guys!
Our move out of State and from a house we lived in for twenty 26 years was quite a challenge and nerve racking at the least. However, the men that actually drove the truck, did the physical loading and unloading were a pleasure to work with. They went out of their way to handle our items in a safe way to avoid any damage and were very receptive to any concerns we had. We moved into a very remote area that couldn't facilitate the large van they loaded so they off loaded our items on two smaller t rucks that would fit our drive. Needless to say they got us moved in and we are very happy! All the guys worked very good with one another and had a great attitude. Job well done National Van Lines.
