Customer Testimonials
The movers in Auburn were efficient, kind, and professional. They wrapped my furniture, stickered my belongings and packed my artwork. The driver did not contact me until Feb 10th with an estimate arrival date of Tuesday 2/14. I went to my apartment to wait for his arrival. I finally called the company for an update. He wasn't coming until Wed. Due to inclement weather coming across the US he finally arrived on Thursday. He and his coworker unloaded as quickly as possible. I noticed my painting was not readily noticeable so I moved boxes after the driver left to find it. No luck. I filed a claim immediately hoping the oil painting would be at one of the other two homes packed on the truck. When the driver finished I tried to pay and he thought I had already paid. A2B Movers should have told someone that I was charging it. After some phone calls and assistance from National office I signed the papers and made my payment.
Communication between A2B Movers, the driver, and me could have been better. Payment was not made clear to me. The driver could have contacted me with more accurate travel time. The National staff that helped me were informative, patient, and friendly. Pat took my claim even though I was not prepared with some information she needed. I spoke to a gentleman later about the progress of my claim. He was reassuring. I am missing a box so I will fill out the claim form and submit it. I'm confident at this point that National will do their best to search for my i tems.
We worked with National Van Lines' local affiliate A2B Moving, who overall did a good job estimating, scheduling, pre-packing, moving to temporary storage, storing, and then finally transporting all our things from their storage to our new home. Ours was a long-distance interstate move, and A2B's estimated costs for moving different things made it easier for us to cost-effectively decide which items to move and which to leave behind, give away or toss. We were especially impressed with the qua lity of their pre-packing our fragile items. Over the course of the entire job, none of our moved items were damaged - just a few minor nicks that we easily repaired or touched up. Samantha did a good job tracking the overall project and managing the billing. The team that moved our things into our new home was fast, friendly, hard-working and effective. Our only issues involved a couple times when their workers scraped floors and a ceiling as they moved things out - without telling us as th ey did it - which made repairing things a surprise and a bit stressful: Something their supervisors may have to watch more closely.
Ryan was great when he came out for the estimate. I found the interstate contact Samantha to be cold and matter of fact. I was not told a packer would be coming out ahead of the moving van, and I was very rudely told by the packer and Samantha that this was not true. The driver even told me that the packer was supposed to call the day before to confirm he was coming. I found Jose, the driver, to be very professional. I had one upper corner of a bedroom dresser damaged in the move.
Packers were very good and diligent about wrapping up everything carefully. Transport was delayed and missed the window provided but all in all it was a good move. The weight was less than the estimate and the costs were reduced. Car shipment was quicker than expected and we were able to take delivery in Dallas vs the originally planned Austin. I have moved often and appreciate the professionalism of the national team
The packers, movers, driver, and the folks who unpacked and re-assembled were all great. It was a great experience working with them and I couldn't be happier with the care they took to make our move a great experience. However the billing and invoicing side of the move has been nothing short of ambiguous. I was never presented with the actual total weight of the items on load or unload. I am expected to just trust their number which is suspiciously were close to the estimate. There are also co sts that show up which are explained very differently from how they were explained during the quote. I wish there was more upfront transparency on the line items in the final invoice.
The movers in Auburn were efficient, kind, and professional. They wrapped my furniture, stickered my belongings and packed my artwork. The driver did not contact me until Feb 10th with an estimate arrival date of Tuesday 2/14. I went to my apartment to wait for his arrival. I finally called the company for an update. He wasn't coming until Wed. Due to inclement weather coming across the US he finally arrived on Thursday. He and his coworker unloaded as quickly as possible. I noticed my painting was not readily noticeable so I moved boxes after the driver left to find it. No luck. I filed a claim immediately hoping the oil painting would be at one of the other two homes packed on the truck. When the driver finished I tried to pay and he thought I had already paid. A2B Movers should have told someone that I was charging it. After some phone calls and assistance from National office I signed the papers and made my payment.
Communication between A2B Movers, the driver, and me could have been better. Payment was not made clear to me. The driver could have contacted me with more accurate travel time. The National staff that helped me were informative, patient, and friendly. Pat took my claim even though I was not prepared with some information she needed. I spoke to a gentleman later about the progress of my claim. He was reassuring. I am missing a box so I will fill out the claim form and submit it. I'm confident at this point that National will do their best to search for my i tems.
The crew that came to pack my items was not professional or thorough. They were in a hurry and unorganized. They packed my books in large boxes that were nearly impossible for me to move after receiving at my new house. Cabinets and drawers were not packed. Even my silverware was left in the drawer. The crew the following day was the opposite (Alfred and Kenny) were 100% work. They were careful, considerate and polite. They finished the packing not done or not done well by the previous crew. The y included me in decisions when necessary and even explained how things were loaded in pieces sometimes to make the trip better. The 2 crews were day and night different.