Customer Testimonials

It was an overall good experience. However, there was some miscommunication between manager and movers. When the movers arrived for pickup, they said some stuff was misclassified. Our glass top should not be listed as mirror for example. They told us it was not our fault. Then at drop off the movers did not know they had to put together some stuff and were very surprised because it is not a usual thing to do for them. They were nice and did it. But it would be better if they were told before th at they need to do that.

Our move was an interstate, 1200 mile journey so we were concerned about the details. But Harry is a stickler for details and what he promised and quoted is what we paid. He supervised the packing of our five flat-screen TV's - a 78", a 65", a 54", 52" and a 42" - with his warehouse supervisor. Each was delivered in perfect condition. In addition, all of the furniture from our 3300 SF home was packed meticulously and cared for by the loading crew, which was run by Trey, a multi-decade semi d river. The delivery date promised by Harry was kept to the minute by Trey, a moving veteran professional from Texas. So far so good - 5 stars. Trey drove up to our new home at 8:00 AM, on time. But the unloading crew in Kansas was less than stellar, due to an issue with the labor company recommended to Trey by the moving industry, Trey had never offloaded in Wichita so this was a new crew for him to supervise. Starting a 9:00 with two men, it took four more hours to assemble a full cr ew of five so unloading was slow. Not Trey's fault since crews are reserved weeks in advance so he assembled what crews were available. That said, all of our furniture was unpacked and in perfect shape (loading crew) but the unloading crew did not assemble several furniture items and frankly I wanted them to leave as it was late in the day. To their credit, not one wall was damaged or scuffed, which was great since we JUST had the house painted two weeks earlier. Plus it is a two-story home making it tedious to unload everything quickly including several items of exercise equipment to the basement. The 4 star success was due to a veteran crew member who was NOT scheduled that day but showed up anyway (his WIFE has just passed away and yet, he STILL came - yeah he got the biggest tip). Again, not Trey's fault but, yet he still came through with a crew. All in all, we are highly pleased with National Van Lines and I would use them again. They were quick to respond, quick to pro vide a quote, Harry is highly educational, above reproach, ALWAYS available. Most important they are economical. Trey, the semi driver who has worked with National many times also made the move successful. They both get five stars, but the unloading crew gets three.

The shipping agent, Harry Goldman/Premier Van and Storage, was excellent, patient and very professional as well as the individuals that picked up and delivered the shipment. However, I consider National Van Lines to be a premium service and that the move did not reflect the high level of service I expected. The shipment had to be stored for 8 days and delivery delayed because NVL could not dispatch a driver for over a week. I understand that the pickup was the Friday (Jun 2nd) after Memorial Day but the interstate driver didn't pickup the shipment to Saturday June 9th. I appreciate the difficulties in getting drivers back from a holiday but in the end it's NVL responsibility to manage their book of shipments.

Initial set up was great. Harry called and set an appointment to come and see what I had to move and we were off to a great start. The pack out crew showed up reasonably on time (thirty plus minutes late) but I was kept informed about the situation. It wasnt a huge deal but I had planned to leave town as early as possible so the delay was kind of annoying. They got things broken down and loaded once they did get started. My stuff actually arrived at the destination a couple of days earlier than I expected. Additionally, there was some confusion about the delivery date/time. I made arrangements with the driver and made work plans accordingly only to be told the evening before that delivery had been moved up a whole day and that the originally agreed upon date/time had been moved up to the worst possible time. Accommodating the new date/time cost me about $300 in addition to causing a hardship at both my work AND my sisters work. Items were in good shape on delivery but there were a few small items (shelf pins in the tv cabinet, other hardware that sort of thing) that never turned up. Taking the entire experience into account, I expected better service for the cost. I wasnt exactly disappointed but I definitely wasnt thrilled either.