Customer Testimonials

The only problem was the new computer system that was being used. Took a while to get the docusign documents correct regarding the proper insurance which took almost a week or more. No one in their correct state of mind would sign for .60 cents per pound to insure their property. James eventually got all that straightened out and we finalized the contract for the 1900 mile move from WA to AR. I can't say enough good things about the Driver (WILLIAM EBERT) and the pick and delivery crews. Bi ll oversaw every aspect of the loading process, everything was appropriately wrapped, loaded and stacked with only one exception. This was discovered during the unloading process in AR. An Ham radio amplifier that was placed in the wrong position even though the box was correctly labeled with arrows, I have not yet set it up as of yet. Bill stayed in touch during the entire trip keeping me advised of his location and eta which was great. Upon arrival at my home I met his crew, a mom and son team that impressed the hell out of me, very knowledgeable and professional, who just could not do enough to ensure everything was in the proper place. I Highly recommend National Van Lines for your move, and if you can get Bill as your driver and his crew, you can be assured of a great move with no headaches or concerns. Joe Sales Rep: JAMES COSTA Moving Agent: A2B MOVING & STORAGE, LLC Driver: EBERT, WILLIAM

Mr. Joe Kim was my contact person from National VanLines, from the beginning he demonstrated professionalism and courtesy, he has been prompt with all his replies and demonstrated excellent communication skills. I would also commend him for the guaranteed quote he gave me, I really appreciated the accuracy and a sense of Responsibility he displayed. Moving long distance is always a strenuous time for any household, mine was no exception but working with Joe made it as smooth as it could be, I did not have to worry about added unexpected expenses. The moving crew was a joy to work with. Mr. Pat Warren, the truck driver, was also excellent. On the whole, I am pleased with National VanLines service in this big move, the company is lucky to have Joe Kim working for it.

The packers were quick in packing our items, courteous, and pleasant to work with. That said, they made a few mistakes. One was not packing everything as my spouse had to complete packing our Master bedroom. Medicines were packed up also. We had one picture with sound broken, and the labeling on the boxes were not very clear. There was also some confusion over when the second truck was to arrive and we only got one day to complete the loading as opposed to two as originally thought. Despite the confusion, we managed to get the second truck loaded in one day. Great work by Mark and Juan as they were the leads of the 2 trucks that delivered our items. The deliveries to our new home were on time and done in an efficient manner. Special thanks to Tom Vinter for his kindness and patience and Mark (driver of the first truck) for his calming presence in seeing us through some chaotic scenes as one could imagine with a move of the size we had. The moving crews themselves were outstanding on both ends! We were in awe as to how fast and organized they were in loading and unloading the trucks. It was a sight to behold.

Sidney and his crew did a great job. They were very detailed in making our inventory which involved two stops to unload in Michigan. Everything arrived to the correct destinations and nothing was damaged. Sidney and the crew kept us informed what time each delivery would be made and they were right on time. They answered any questions we had and we felt like we were in very good hands. Would definitely recommend National Van lines for long distance moving. John Kearney with Kearney movin g In Nokomis, FL was the agent we used to put our move together. Great guy.. great company!