Customer Testimonials
1) Harry Goldman of Premier Moving ( AZ) was FANTASTIC in his "sales presentation" acquiring our business. HIGHLY RECOMMENDEED to neighbors. Harry was quick to respond to text/calls even when on vacation.
2) Premier's crew of packers worked very hard and quickly - so far ONLY a couple of VERY small damaged items - however missing one drawer for my wife's jewelry cabinet, hopefully we'll find it some other box. Wish there was some other way of marking the contents of boxes instead of General Ma rkings. Finding items from various rooms in mixed boxes. Not often but occasionally.
3) Miguel Flores and his staff ( Sons) were OUTSTANDING at LEAST 5 STARS - their loading/onloading of the trailer for beyond belief - I could not believe how they handled things even those which the packers should have POSSIBLY handled before they arrived. This team should be REWARDED by NVL's and requested by Premier as often as possible.
4) Still waiting on CREDIT to CC which we are entitled for NON SERVIC E used.
SUMMARY: AZ residents use PREMIER Moving, Harry use Miguel Flores & team whenever possible.
THANKS to these two teams that REALLY helped this 80 yr old couple move after living 51 years in their Phx home to NC.
Frank Steinmetz
Was moving across the country. Had gotten multiple quotes from different moving companies, but when Harry from National Van Lines came to my house to do the quote, he made me feel much more at ease about my move, because of how informative he was and how well he communicated with me. He made me feel confident that my belongings would be in good hands and he was right. Chris was my selected driver to transport my belongings across the country from Arizona to Florida and he got everything to my ne w home in one piece. He provided excellent customer service and also made me feel comfortable that I made the right choice. He communicated very well and provided excellent service. Will definitely choose National Van Lines again if I have to make another move.
Our move was an interstate, 1200 mile journey so we were concerned about the details. But Harry is a stickler for details and what he promised and quoted is what we paid. He supervised the packing of our five flat-screen TV's - a 78", a 65", a 54", 52" and a 42" - with his warehouse supervisor. Each was delivered in perfect condition. In addition, all of the furniture from our 3300 SF home was packed meticulously and cared for by the loading crew, which was run by Trey, a multi-decade semi d river. The delivery date promised by Harry was kept to the minute by Trey, a moving veteran professional from Texas. So far so good - 5 stars.
Trey drove up to our new home at 8:00 AM, on time. But the unloading crew in Kansas was less than stellar, due to an issue with the labor company recommended to Trey by the moving industry, Trey had never offloaded in Wichita so this was a new crew for him to supervise. Starting a 9:00 with two men, it took four more hours to assemble a full cr ew of five so unloading was slow. Not Trey's fault since crews are reserved weeks in advance so he assembled what crews were available. That said, all of our furniture was unpacked and in perfect shape (loading crew) but the unloading crew did not assemble several furniture items and frankly I wanted them to leave as it was late in the day. To their credit, not one wall was damaged or scuffed, which was great since we JUST had the house painted two weeks earlier. Plus it is a two-story home making it tedious to unload everything quickly including several items of exercise equipment to the basement. The 4 star success was due to a veteran crew member who was NOT scheduled that day but showed up anyway (his WIFE has just passed away and yet, he STILL came - yeah he got the biggest tip). Again, not Trey's fault but, yet he still came through with a crew.
All in all, we are highly pleased with National Van Lines and I would use them again. They were quick to respond, quick to pro vide a quote, Harry is highly educational, above reproach, ALWAYS available. Most important they are economical. Trey, the semi driver who has worked with National many times also made the move successful. They both get five stars, but the unloading crew gets three.
The entire National Van Lines team was amazing! Our move from Phoenix to Pennsylvania was stress free we packed and they loaded transported and unloaded our belongings our driver Allen was hilarious and so personable. We are an LGBTQ couple and were treated with dignity and respect the movers in Phoenix were awesome and Allen was awesome when he got to our new home. I did take off one star because the mover we had at our new home was not as careful as the movers in Phoenix while he still did an awesome jobs he stacked boxes on top of boxes that stated they should not have anything on top and he broke the headboard to our bed but all in all it was an amazing experience and a broken headboard is fixable and almost every box is unpacked and we have found that almost all of our items made the cross country move intact! We really enjoyed our experience and will return if we ever do another big move!
The experience on the pickup in Mesa was very good and efficient. The truck and Crew showed up on time and had truck loaded quickly. The Crew used on delivery could be improved. They showed up late and arrived with no hand trucks. They also took a break after an hour and a half after arrival. We had to provide a hand truck and dolley. The driver gave impression that he was not responsible for obtaining crew on delivery when we expressed concern.