Customer Testimonials

Customer reviews for

Scheduling the move was easy. There was miscommunication on the date of pick up and the date of drop off compared to my contract dates. I learned that I should have been receiving daily updates from the sales person, which I did not get. Mark was accommodating with the mix ups and I appreciate that. John was an incredible lead at pick up and drop off. His attention to detail was great. He was organized and friendly. Overall, this big move was a good experience. Thank you.
Lewis
The salesperson was unprofessional but the driver was excellent.
Zelman
The initial packing went very well. The two issues I had were: It took 16 days for my things to arrive. The second issue is several things were broken, my wedding album was damaged, a lamp and a small bench were broken.
Hummel
Everything arrived undamaged, loading and unloading went quick and smooth. Delivery was a bit later than hoped but overall good experience. Would recommend to friends/family.
Fitser
Overall, it was a very good experience working with National. Moving cross country is a stressful situation, and National did not add to it. My belongings arrived in a reasonable time. They kept in touch during the entire process. I would use them again.
Gleason
Overall a great move with National, The third party vendor Ceceros was not the best to work with nor did they have a true feeling of care like the team who delivered my furniture. The team who delivered my furniture was awesome! The asked me where everything needed to go and even helped me look for a few urgent things! hats off to the NVL team! Sue in the office was also great and comforting to work with!
Godwin
The movers were friendly, efficient and detailed oriented when it came to packing and uploading. My only feedback for a better experience would be on communication. I understand weather can delay deliveries; however, no reached out to me to advised of my original delivery date will be delayed. I had to reach out to someone myself as it also impacted the contractors who would be there to mount the TV and my extension needed for my temporary accommodations. The movers were quick and they packed ev erything well. Minor items were damaged but overall experience was good.
St. louis
I can say this: Our stuff made it to the destination on time and on budget. However, there were many things we asked to be packed that did not get packed and were left behind for us to transport ourselves, particularly artwork and lamps. Further, much of the furniture was damaged, particularly our bedroom furniture. There were also some lost parts for reassembling some of the furniture. The movers themselves were wonderful on both ends of our journey.
Howe
Professional handling, friendly and courteous packers and mover.
Frith
The negative - We were told that the team would pack up our belongings on one day and pack the truck the next. When they arrived, they wanted to pack and load the same day. I called our coordinator and he straightened things out. After our things were delivered, we discovered that some of the boxes that were marked with a description of the contents didnt really contain those items. The positive - Dennis Leash, our coordinator, was excellent. From the initial walkthrough and bid, to fixing the situation with the movers, to the final payment. We couldnt have asked for better. The movers themselves were very professional and friendly.
Lipowski

People on the phone were helpful and responsive. Delivery folks were friendly and on time but we had damage to 2 pieces of furniture, and a lost TV remote.

Beach

I had to guide driver in to my house to load. Loading took hours and hours but the poor guys had to walk everything up a long driveway. Unloading took even longer as there were only two people unloading

Raimondi

My sales rep, Dennis Leash was great to work with as he was very responsive. However, my delivery was delayed because of illness (driver got Covid which was not his fault) and they broke a mirror that matched a dresser. Even though I had full replacement on my items, my deductible is $500 and the mirror is valued at less than that so there is no recourse, and I am without a mirror.

Blake

We moved from Las Cruces, NM to San Antonio, TX. The initial encounter was excellent that included the review and estimate. On the day of moving, a small firebox that was NOT to be loaded got taken and loaded on the truck. It was not stickered or documented. I realized it was gone before they left the property. After extensive looking, they did find it and returned to me. The items were brought to San Antonio in a timely fashion. Upon drop off at the storage unit, it was observed that many plast ic totes were cracked and damaged. Many boxes were crushed and items inside the boxes were poking out. The assistants ( local hires) that unloaded the trailer in SA, took too many items at once. I observed the woman dropping boxes on numerous occasions. I shuttered to think how many items have been broken or damaged in this move. We have 2 bicycles. Both bicycles were “adjusted” for the move. The handle bars are in a different position so the bikes are not operable at this time. They were not “re-adjusted” upon unloading. The driver was professional, punctual and keep me informed of his arrival to the storage unit. He was in charge of the the restacking of our belongings in the storage unit. He was able to make it fit.

Velarde

I was generally happy except for many dings and scratches on my furniture.

Diaz
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