Customer Testimonials

Quick move. Had to tell the movers what was missing. They were in a huge rush to leave without getting their moving blankets and were not very willing to help me with some heavy items. Could not get the moving van into the apartment complex which caused a delay in efficiency and made their job harder.

Generally the movers did an excellent job. One issue was that the driver tried to fix an issue with the bed when he was putting it back together but wound up drilling a hole through the wooden railing. Would not have been an issue but he didn't tell me what he did. So i couldn't give them five stars.

Monday 10/16/23 driver and truck arrived 11am no xtra help that day. Tuesday 10/17/23 driver and truck arrived 8am With a crew of 3 began loading all went well. Friday 10/20/23 paid the bill to national credit dept card was double charged.Credit was made. Was not aware that our move would be brokered to another Van line. All said and complete we came in under our quoted not to exceed and saved money . I believe in plan for the worst and hope for the best. So we think it all went well.

The movers were friendly, fast and showed up on time to leave and arrive. We had a few items broken (a corner of of our bed and off of a coffee table) , a fridge with small dents, and a couple small items missing ( bed remote and recliner motor to the loveseat) but overall we were satisfied given the very large amount of items from an 1850 square foot 2 story home and really full garage. The price seemed really high but I had references from our realtor so there was that. Jack the estimator was nice and our price matched our estimate so we didnt have to deal with the bait and switch we had heard about from other companies.

I was very pleased with most aspects! Blake and his team were super helpful and clear about the process. Both teams of movers were great! The reasons I am giving four stars instead of five are: When the driver arrived at my new place, it took almost an hour for them to figure out that my stuff was well behind their next deliverys. Ultimately, they decided to go do that job first and then come back. It all worked out in the end, but from 8:30 - 9:30 am I had no idea what was going on and why they were all there but not bringing my stuff. I had two pieces of furniture broken (entry table and desk). The claims process was pretty easy to navigate though!

Price was fair...not the highest and not the lowest. We chose AQMS and National based on customer reviews. Schedule was accommodating and Sales was attentive. The loading of the truck was not ideal. Not all items fit on the truck. Items were stacked to the ceiling of the truck, which caused damage to several items.

My initial impression was great and I it appeared that my move would be seamless and efficient. The communication at pickup was unclear and the date/time changed right up to last minute. My movers were not aware of the added stop and this frustrated them... Then my furniture sat for quite a while before I had a tentative delivery date, which was 4-5 days beyond the window. Here to, the date and time changed right up to the last minute, actually arriving a day earlier, yet 4 days late. My poin t is that these changes have a major impact on the coordination for proper access and availability. This is especially difficult to manage when it involves elderly people who require additional assistance and the facilities that support that type of care. I realize the logistics are complex, however this is specifically your business and should be able to dial in the schedule better - "we" move I frequently and rely on your expertise to manage the process. When it starts to feel haphazard or t hat "our" schedule is not as important, it is concerning and frustrating. I was given a credit for the additional days it took to deliver, which is appreciated. However, at the end of the day, it is short lived and I would rather have felt like the schedule and our time was important vs me having to jump at a moment's notice when I get a call to meet them, regardless of what was planned even a day before. It simply adds more stress and frustration to an already stressful situation.

Due to a truck breakdown, my delivery was 16 days late. During that time communications could have been better. We finally got on a good communication pattern toward the end of the time. I also think that a better assessment of the truck breakdown issue could have been done and a replacement truck could have been rented sooner.