Customer Testimonials
Everything with our move was perfect. Our items were safely packaged & loaded into the truck with efficiency. Delivery was made in a timely manner with the same efficient care at unloading. The communication about price & delivery time frames for our move from WA to TX was exactly what we needed and there were no surprise charges or fees at any time.
I would absolutely use the service again if I had a need.
Thank you for taking such good care of us.
Susannah
Hi.
Thank you for your interest in customer experience. Our experience (BL 347925) does not easily categorize into stars and we are hopeful that National Van Lines will be responsive.
Overall, our movers were friendly and hard working, both in Seattle and in Oakland. We were however disappointed to learn that the movers would not be arriving within the date range provided. The driver kept in touch and the truck arrived three days later, 7/16/24. They mentioned that they had to switch out truc ks and that all of our things were transferred and that other movers were involved.
On 7/23/24, we emailed Ryan Peltier at AtoB movers to let him know that in unpacking a box marked FRAGILE, it became apparent that the box had been dropped as the carefully wrapped and well protected items were smashed, including several special pieces:
Blue Ivory Royal Worcester leaf vase,
Romanelli blue figurine vase,
Stangl 3 handled vase,
Lambriillotte crackled glaze vase,
Beehive Austria, large vase, pastoral scene
In the email, we asked Ryan to please let us know the next step to file a claim for damages but to date we have not had a response. We look forward to hearing from National Van Lines with a positive way to resolve this issue.
Sincerely,
Tony Salvata and Liz-Beth Levy
Ryan was great from initial walkthrough. Our drivers were prompt, and even able to get our items to the new house sooner than expected. Very professional, very good communication, and super pleased with the experience overall. I would definitely recommend National! This is our third across country move and it went the smoothest it has ever gone.
Hands down, the A-Team was the absolutely best moving experience I've ever had and I would refer anyone who's moving to this specific team! They called well in advance to confirm the deliver day, were professional, careful with delivery, extremely helpful with set-up, very kind and considerate, and over all extremely impressed with all three gentlemen on this team! They exemplify what exceptional looks like and should be recognized for their high level of service! You all are lucky to have th em! Reach out if you have any questions.
Everything from my initial phone call to schedule my estimate, to our actual out of state move was NOTHING short of AMAZING. Ryan kept us in the loop every step of the way. On the day of our move I was extremely stressed & the moving crew that came was amazing. These guys were not only perfessional, but they knew how to have fun and make us laugh. I couldn't of asked for a better crew to pack my things. When we arrived in Arizona Chris met me with a smile and man was I excited to see him :). My things all made it safe and when expected. Thank you guys for taking that stress off of me ! Iv already recommended you to a few people!
We got a great estimate from A2B Moving for our 250 mile move, and they promised to get it done in two days—half the time and much less $$ than our other estimate. We decided to give them a try and so happy that we did! Our move crew was very fun to spend two days with (hi, guys!!). They are experienced professionals, so polite, very hard workers, always smiling, and most importantly respectful of our belongings, taking care not to ding any woodwork. Everything made it to our new home on time, as promised, without a scratch and UNDER the original quote. We will definitely call upon A2B again should the need arise for some muscle power! Thanks for the terrific move, A2B, from my first call to the office, the prompt estimator visit, and of course, our favorite crew!!