Customer Testimonials
I was very impressed with the overall work ethic and efficiency that the teams in Illinois and Texas exhibited. From the beginning, with my sales rep, Paul B, to my truck driver, John S, The overall professionalism was commendable. Everyone made my cross country move more stress free than I anticipated.
The Local NY/CT based Coordinator was great in calling to schedule the delivery, coordinate building access, etc. The day of the move, the movers did contact us to advise their arrival, and observed the rules of the building access/common areas. They were polite, and responsive to requests when directed to take care of items being carried in, or when asked to put in a particular location. Two furniture pieces did suffer minor damage at some point between departing storage in Chicago and b eing delivered (i noticed after they left).
One opportunity for improvement would be as it related to moving large items into rooms where access is limited. There were a few times I needed to slow them down as they were taking furniture large pieces upstairs, and nearly hit the hallway walls, and overhead chandeliers. Also as moving sofa pieces (around a corner through a door, where the walls have delicate hand-carved plaster framing around a decorative built in mirror) a couple of tim es they nearly hit/damaged plaster detailing on walls. I was watching and discussing with them as they went, and they did slow down/stop when asked. The crew supervisor was helpful in that manner when i shared concerns, and he provided good oversight at that point. , Once I brought up my concerns, they were very accommodating. Also, as our renovation contractor was on site, and stepped in to suggest removing doors/hardware to increase access to the room, and the walls were not damaged.
Overall, a very good job, friendly crew that seemed motivated to please, but also opportunity to be a little more careful and assess surroundings to avoid potential damage. Would use your company again.
I'd love to give National Van Lines a 5 Start Review however I had one hiccup in my delivery of goods. The driver didn't do a full inventory at one of his stops and left half of my bed at another place. In his defense apparently the other address had the same exact bed as mine just in a king size bed (what are the chances?!). Why this is a 4 star review is because the moment he figured it out, he tracked back his memory and realized what had happened and then worked to fix it and make it right. That is more important to me than anything. Yesterday he delivered the rest of the bed and assembled it for us. Well done National Van Lines.