American Way Van & Storage, Inc. in Vandalia, Ohio

We had a wonderful experience working with the team at American Way. From the very beginning, Eric Wright was responsive, professional and honest. He took his time walking through our home to give us an accurate estimate. He followed up and returned my phone calls promptly. He was also so flexible and worked with me when I needed to make changes multiple times. He was very patient! On the day of the move, Mike and Peanut were fantastic as well – they took their time packing all of our belongings, and making sure the fragile items were secure prior to packing in a box. They were nice, asked questions when they were unsure about something, and did not rush. Nothing was even scratched when we unpacked our belongings. All of our boxes were clearly labeled which made it so much easier when we arrived at our new home. The driver Desmond was fantastic!!! He and the girl working with him (I forget her name) were again, so professional, and took their time loading the truck and packing the large furniture items. They took extreme care into packing very old, fragile items. Overall, we were so pleased with our experience with American Way and would recommend them to anyone moving out of state!! Thank you for giving us peace of mind as we made such a big move from Ohio to North Carolina.

it is too easy of a survey. all 5’s across the board. John, Elsis our driver is a master at what is does. He fully took charge of both crews picking up and delivery. His courtesy and expertise was like I have never had before. 8 PCS moves and our final retirement move; his class of customer satisfaction is unparalleled. On his own, he bought newer hardware to replace the original furniture hardware( this is on new furniture) because “it would hold longer and safer than the original hardware” Moving agents should seriously take a moment to see his style and use him as the “role model” as far as how people should treat people”. I see him as a friend of our family now as that is how he treated us.