Back to All

Understanding the Difference Between Freight Brokers and Carriers

By Paul Gregory
03/19/2025

A Clear Breakdown of Their Roles in Household Goods Transportation

When moving household goods, it’s important to understand the distinction between freight brokers and carriers. This article outlines the roles of each and explains why choosing a full-service carrier might be beneficial for your move.

What is a Freight Broker?

A freight broker acts as an intermediary between shippers and carriers. Learn what t0 know before hiring a moving broker! They do not own trucks or employ drivers; instead, they connect shippers with available carriers. Freight brokers handle route optimization, rate negotiations, and coordination to ensure smooth deliveries. They can be useful for businesses looking to optimize shipping costs and capacity. Source

What is a Full-Service Carrier?

A full-service carrier, such as National Van Lines, owns and operates the vehicles used for transportation, employs drivers, and manages the logistics of the move. Unlike freight brokers, full-service carriers handle the entire process of moving goods, from packing and loading to transportation and unloading, without involving third-party intermediaries.

Advantages of Choosing a Full-Service Carrier

1. Direct Control and Communication

Working with a full-service carrier ensures direct communication with the moving team. There are no intermediaries involved, and all aspects of the move are handled internally, which can help streamline the process and provide greater control over your move.

2. Global Network of Offices

Full-service carriers like National Van Lines typically have a global network of offices and trained professionals, allowing them to handle moves of any scale, whether local, national, or international. Source

3. Experienced Drivers and Well-Maintained Vehicles

Full-service carriers employ trained drivers and maintain a fleet of vehicles designed to meet the needs of household goods transportation. This ensures safety and efficiency during the move. Source

4. Transparent Pricing

Full-service carriers offer clear pricing structures without hidden fees. Customers know what to expect in terms of costs, with no surprises during or after the move.

When is a Freight Broker Useful?

Freight brokers can be valuable for businesses managing large-scale shipments or requiring specialized logistical support. However, when it comes to household goods moves—especially personal or family relocations—a full-service carrier like National Van Lines is the better choice. With direct oversight and specialized care, we ensure a smooth and secure moving experience.

Be cautious of disreputable movers posing as legitimate brokers. These companies often create professional-looking websites and lure customers with unbelievably low prices—only to hold belongings hostage and demand significantly higher payments. Always verify credentials and choose a trusted, fully licensed moving company to protect yourself from moving scams.

Conclusion

Choosing a full-service carrier, such as National Van Lines, ensures a streamlined moving process with direct communication, expert handling, and a transparent approach. Whether you’re moving locally or internationally, a full-service carrier can provide the necessary expertise and equipment for a successful move.

For more information about our services, visit: National Van Lines